We Provide clarification & validation on loan statements

Periodic collection of loan statement from customer and explain the interest calculation and mismatch amount

Provide confirmation on normal interest rate to customer, as per RBI Repo rate

Guidance to approach the bank to reduce the interest rate

Validate the statement by confirming any unnecessary charges collect or any mismatch is available

Make customer to notice about penalty charges and interest on penalty paid

We monitor and validate,

• Monthly loan interest deductions of EMI as per RBI norms and as per bank loan sanction policy,
• Monthly deductions of Interest as per Repo Rate and Reverse Repo Rate of RBI,
• Yearly deductions, Half yearly deductions, monthly deductions apart from interest in bank Saving Account/Loan Account/Current Account/Overdraft Account/RD Account
• Legal Fee, Processing Fee, Insurance Charges, Technical Charges and other charges levied confirmation,
• Penalty percentage and cheque bounce charges for unpaid EMI,
• Does paid Insurance charges is for full tenure of loan,
• Loan pre closer charges and other hidden charges calculations,
• Apparel charges (eg:Gold loan),
• Customer death loan waiver procedures,
• NPA progress and status and procedure,
• SARFAESI Act or Sale procedures and process,
• OTS producers,
• Saving Deposit - interest calculator: CD and FD (monthly or Quarterly interest details),
• Income tax statement calculator,
• NRI customer doubts,
• CIBIL Score Issues relating to loan account,